Information Technology Services > Procedures


Administrative Department Procedures (ADP)
for Information Technology Services

The Information Technology Services staff members provide a number of hosted solutions for academic and administrative purposes. To provide the highest quality services, we have developed a number of procedures to guide how we administer these systems and how our users interact with them. Questions may be directed to (

If server or network maintenance is needed it is conducted on Saturdays between 12:01AM and noon on Sunday so services may occasionally be unavailable during this time. If scheduled downtime is required at any other time it is announced on the New River home page and sometimes we provide email or instant message warnings, when the situation warrants it.

List of all New River Policies and Procedures

Board of Governor’s Policies (1-40)

Operating Rules (1-24)

New River Policies (A.100 to E.700)

New River Procedures (1-49)

These procedures are guided by the Information Technology Plan (PDF) which was created in support of the College's Facility Master Plan and Strategic Master Plan to serve as a guide for technology at New River. We rely upon the Higher Education Compliance Alliance for overarching legal requirements that pertain to higher education.

Procedure Area Administrative Department Procedure External Authority, Example or Site
New and Departing Employee Checklists

New and Departing Employees

Employee Account Management Database (must authenticate to access)
  1. Account Request Procedure
  2. Password Complexity Requirements
  3. Procedure for Termination of Accounts
Account Request or Modification Form (DOCX)
Blackboard Learn 9 Procedures U.S. Department of Education
Blackboard IM Procedures User Guides and Training Information
Computer and Network Use
  1. Internal Procedures
  2. New River's Operating Rule #16
Computer Purchases and Replacements
(and New Computer Purchasing Recommendations)
Guide none
Email Procedures
Email Archiving Procedures
Equipment Loans and AV Setups Procedures none
Graphic Standards Manual none
Help Desk Troubletickets (and Knowledge Base) (in progress)

Knowledge Base Articles

ID Cards (see Technology Plan) none
Information Security (see Appendix E of Technology Plan) Security and Privacy Controls for Federal Information Systems and Organizations
InterLibrary Loans Procedures American Library Association (ALA)
IVN Event Recordings (in progress)
lynda.Campus (coming soon) (available through the portal)
People Search Photos Procedures none
Resource Scheduling (MeetMe Numbers) Procedures (video tutorial)
Self-Service Reset Password Manager (SSRPM) Procedures Using the SSRPM (pdf)
Server Build Standards, Business Continuity, and Password Management Procedures (coming soon)
Web Guidelines Procedures WV Office of Technology
Web Site Joomla Templates User Guide none



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Email: | Phone: 304-929-6725 | 280 University Drive, Beaver, WV 25813-8987 | Updated:  September 27, 2018