Information Technology Services > Procedures

 

Administrative Department Procedures (ADP)
for Information Technology Services

Information Technology Services staff members provide a number of hosted solutions for academic and administrative purposes. To provide the highest quality services, we have developed a number of procedures to guide how we administer these systems and how our users interact with them. Questions may be directed to (itsupport@newriver.edu).

If server or network maintenance is needed it is conducted on Sundays between midnight and noon so services may occasionally be unavailable during this time. If scheduled downtime is required at any other time it is announced on the New River home page and sometimes we provide email or instant message warnings, when the situation warrants it.

List of all New River Policies and Procedures
https://www.newriver.edu/human-resources/#Policies/Procedures

Board of Governor’s Policies (1-40)
https://www.newriver.edu/board-of-governors-policies/

Operating Rules (1-24)
https://www.newriver.edu/operating-rules/

New River Policies (A.100 to E.700)
https://www.newriver.edu/new-river-policies/

New River Procedures (1-49)
https://www.newriver.edu/new-river-procedures/

These procedures are guided by the Information Technology Plan (PDF) which was created in support of the College's Facility Master Plan and Strategic Master Plan to serve as a guide for technology at New River. We rely upon the Higher Education Compliance Alliance for overarching legal requirements that pertain to higher education.

Procedure Area Administrative Department Procedure External Authority, Example or Site
New and Departing Employee Checklists

New and Departing Employees

Employee Account Management Database
(HR and IT must authenticate to access)
Banner
  1. Account Request Procedure
  2. Password Complexity Requirements
  3. Procedure for Termination of Accounts
Account Request or Modification Form (DOCX)
Blackboard Learn 9 Procedures U.S. Department of Education
http://www.ed.gov/policy/highered/leg/hea08/index.html
Computer and Network Use
  1. Internal Procedures
  2. New River's Operating Rule #16
none
Computer Purchases and Replacements
(and New Computer Purchasing Recommendations)
Guide none
Email Procedures https://mail.newriver.edu
Email Archiving Procedures http://datacove.newriver.edu
Equipment Loans and AV Setups Procedures none
Graphic Standards Manual none
Help Desk Troubletickets (and Knowledge Base) (in progress)

http://helpdesk.newriver.edu

Knowledge Base Articles

ID Cards (see Technology Plan) Site: http://nrphotoid.newriver.edu/ (available internally only)

Information Security,
Cybersecurity,
Incident Response,
and Telework

(see Appendix E of Technology Plan)

Information Security Procedures

Cyersecurity Procedures

Incident Response Form

Telework Memorandum of Agreement

Telework Procedure (draft)

Security and Privacy Controls for Federal Information Systems and Organizations
InterLibrary Loans Procedures American Library Association (ALA)
IVN (Interactive Video Network) Usage and Information Distance Education and IVN (Explained) Site: https://web.newriver.edu/ivn.html
LinkedIn Learning (formerly Lynda.com) (coming soon) (available through the portal)
People Search Photos Procedures Site: https://intranet.newriver.edu/directory/
Resource Scheduling (MeetMe Numbers) Procedures (video tutorial)
Server Build Standards, Business Continuity, and Password Management Procedures none
West Virginia Office of Technology Policies and Standards WV Office of Technology
Web Site Joomla Templates User Guide none
Zoom Zoom User Manual
Zoom Information
Zoom Portal for New River

 

 

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Email: info@newriver.edu | Phone: 304-929-6725 | 280 University Drive, Beaver, WV 25813-8987 | Updated:  November 22, 2019