Administrative Department Procedures (ADP)
for Information Technology Services
Information Technology Services staff members provide a number of hosted solutions for academic and administrative purposes. To provide the highest quality services, we have developed a number of procedures to guide how we administer these systems and how our users interact with them. Questions may be directed to (firstname.lastname@example.org).
If server or network maintenance is needed it is conducted on Sundays between midnight and noon so services may occasionally be unavailable during this time. If scheduled downtime is required at any other time it is announced on the New River home page and sometimes we provide email or instant message warnings, when the situation warrants it.
These procedures are guided by the Information Technology Plan (PDF) which was created in support of the College's Facility Master Plan and Strategic Master Plan to serve as a guide for technology at New River. We rely upon the Higher Education Compliance Alliance for overarching legal requirements that pertain to higher education.