Information Technology Services > Procedures


Plans, Policies, Standards, Procedures, and Guidelines for Information Technology Services

Staff members from Information Technology Services administer a number of hosted solutions and services. To provide the highest quality services, we have developed procedures to guide how we administer these systems and how our users can expect to interact with them. Please direct any questions to (

If server or network maintenance is needed it is routinely conducted on Sundays between midnight and noon and as a result, services may occasionally be unavailable during this time. If additional downtime is required it is scheduled and announced on the New River home page and sometimes we provide email or instant message warnings, as the situation warrants.

A list of all New River Policies and Procedures

Board of Governor’s Policies (1-40)

Policy Directory (recently approved and most recent policies)

Operating Rules (1-24)

New River Policies (A.100 to E.700)

New River Procedures (1-49)

These procedures are guided by the Information Technology Plan (PDF) which was created in support of the College's Facility Master Plan and Strategic Master Plan to serve as a guide for technology at New River. We rely upon the Higher Education Compliance Alliance for overarching legal requirements that pertain to higher education.

General Subject Areas Policies and Procedures External Authority, Example or Site
Onboarding and Offboarding Employees

New and Departing Employees

Employee Account Management Database
(HR and IT must authenticate to access)
Ellucian Banner
  1. Account Request Procedure
  2. Password Complexity Requirements
  3. Procedure for Termination of Accounts
Account Request or Modification Form (DOCX)
Brightspace D2L Procedures U.S. Department of Education
Computer and Network Use
  1. Internal Procedures
  2. New River's Operating Rule #16

1. (last updated on 02/24/2020)
2. (last updated 12/05/2011)

Computer Purchases and Replacements
(with New Computer Purchasing Recommendations)
Guide none
DropGuard - Early Alert System Training and Information Site—
Email Procedures Site—
Email Archiving Procedures Site—
Equipment Loans and AV Setups Procedures none
Graphic Standards Manual none
Help Desk Troubletickets and Knowledgebase Site—Help Desk Knowledgebase


ID Cards ID Card Procedures Site—

Data Governance
Plans, Policies, Standards, and Procedures

  1. Data Goverance Plan (PDF) and Data Governance Planning
  2. BOG 6.1 Information Security Policy (PDF)
  3. GLBA Higher Education Compliance Requirements (PDF)
  4. Standard Terms and Conditions for Information Privacy and Security (PDF) (for vendors)
  5. Consent to Do Business Electronically (PDF) (for students)
  6. Data Standards and Procedures Manual (PDF)
  7. NR 6.1 Telework Procedure (PDF)
  8. Telework Memorandum of Agreement (PDF)
  9. Cybersecurity Incident Response Procedures (PDF)

Security and Privacy Controls for Federal Information Systems and Organizations

West Virginia Legislature, Code 46A-2A-102 (Notice of breach of security of computerized personal information)

KnowBe4 and Linkedin Learning are used for privacy awareness and cybersecurity training.

West Virginia Higher Education Policy Commission

(see Technology Plan)

We adhere to the WVHEPC Privacy Management and Incident Response Plan

InterLibrary Loans Procedures American Library Association (ALA)
IVN (Interactive Video Network) Usage and Information Distance Education and IVN (Explained) Site:
LinkedIn Learning (coming soon) (available through the portal)
People Search Photos Procedures Site—
Resource Scheduling (MeetMe Numbers) Procedures (video tutorial)
Server Build Standards, Business Continuity, and Password Management Procedures none
West Virginia Office of Technology Policies and Standards WV Office of Technology
Web Site Joomla Templates User Guide none
Zoom Zoom User Manual
Zoom Information and Procedures
Site—Zoom Portal for New River



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Email: | Phone: 304-929-6725 | 280 University Drive, Beaver, WV 25813-8987 | Updated: March 16, 2023