Classroom Technologies

1. Purpose and Acceptable Use 2. Classroom Equipment and Phones 3. Support       4. Scheduling and Recording 5. Training and Information for Instructors and Students 6. Fee Structure

1. Purpose and Acceptable Use

Our IT staff manages computers and equipment for classrooms and computer labs throughout all New River locations (see locations).

New River's classrooms and computer labs are intended to support the College's curriculum by providing venues for the instructional delivery. Zoom-enabled rooms are able to bring together on-site and remote participants to create shared learning experiences (students, instructors, other institutions, guest speakers, and other persons or groups related to the College and its community).

Most videoconferencing connections are scheduled and automated by the IT staff based on the course schedule for each term.

2. Classroom Equipment and Phones

Most New River classrooms are equipped with (1) a ceiling-mounted video projector, (2) instructor computer, (3) video cameras, (4) microphones, (5) possibly a phone, and (6) possibly one or more large TV displays. Many classrooms are Zoom-enabled, meaning they are scheduled and used for videoconferencing-type meetings and classes.

Most videoconferencing connections are scheduled and automated by the IT staff based on the course schedule for each term. This scheduling automates the videoconferencing equipment to initiate each scheduled meeting with a specific beginning and end time. These automated connections are managed by the IT staff using Zoom.

Phones located in each room (or you can use a cellphone) provide quick access to the support staff as well as to each of the other classrooms. The phone can also serve as an audio backup among sites in the event of any technical issues with the classroom audio (see list of rooms with phone numbers).

3. Support

Technical support for the classroom technologies is available during hours posted in our online Help Desk Schedule. Classroom technologies are purposefully designed so that users can typically be self-sufficient after an initial orientation.

Our IT support staff collaborates with others to develop and provide instructor training information and assistance. We provide equipment maintenance, scheduling, and troubleshooting for all New River classrooms and locations, as well asand assistance for the users who remotely connect to these locations.

Our IT Help Desk (304-929-6725) is able to assist classroom and lab users, but the information below is helpful for contacting specific members of our staff who support classroom technologies.

General Help Desk Support (304-929-6725)
Joshua D. Gill	Jimmy Major	A. Nate Akers
Classroom Technology Support (8AM-4PM) (304-793-3002)	Classroom Technology Support (10AM-6PM) (304-929-5466)	Classroom Technoloogy Support (9AM-5PM) (304-929-3312)
Gary P. Davis
Help Desk Management and Information Security (304-883-2427)
David J. Ayersman
Information Technology Services (304-256-0281)

4. Scheduling and Recording

The Course Schedule page identifes courses with five Instructional Methods (WEB, ZOOM, TRAD, HYBRD, and HYFLX). To view just the courses that are scheduled in Zoom-enabld classrooms, we have links below that provide a graphical layout view of weekly Zoom-enabled courses.

• Course Schedules Information (includes three different views) - (see course schedules information)

Classes scheduled in the Zoom-enabled classrooms are configured to automatically record to the Zoom Cloud web site (https://newriver.zoom.us). Meetings that are created by individuals with Zoom Basic accounts instead of Zoom Meeting accounts can only be recorded to the local computer of the meeting creator. Zoom-enabled classrooms are automatically connected to scheduled class meetings (without anyone in the room pressing any buttons).

To schedule and record administrative meetings, please contact the support staff or the Help Desk with scheduling requests (304-929-6725). Please try to provide at least 3 days advanced notice.

Classroom technology services are provided on a first-come, first-served basis. Scheduling priority is given to those events that most directly support the mission and curriculum of the College. Most classrooms and computer labs are available to employees and to student groups for meetings and co-curricular events.

5. Training and Information for Instructors and Students

Teaching and learning in the a videoconferencing environment poses new challenges to instructors and students who are faced with (1) using the videoconferencing equipment while also (2) communicating effectively with students who are both remote and on-site. The following links may be useful to instructors and students new to this environment:

1. Overview of New River CTC Distance Education and Instructional Methods
2. Videoconferencing Presentation Tips (for Instructors)
3. Videoconferencing Classroom Recommendations (for Students)
4. Using the Cisco Phones to Contact IVN Rooms (Students and Instructors)
5. Zoom Tutorials and Training (for Zoom Admins and All Zoom Users)
6. ITS 107: Teaching with Videoconferencing

6. Fee Structure

Occasionally, when scheduling allows it, the classrooms and computer lab facilities are reserved for agencies outside New River. For these events an hourly fee is charged to cover the use of the equipment as well as required technician fees.