Interactive Videoconferencing Network (IVN)

1. Purpose and Acceptable Use 2. IVN Classroom Equipment and Phones 3. Support for IVN       4. Scheduling and Recording 5. Training and Information for IVN Instructors and Students 6. Fee Structure

1. Purpose and Acceptable Use

New River's interactive videoconferencing network (IVN) is comprised of more than 40 different classroom locations that span all campuses and includes some off-campus remote locations.

The IVN system is intended to support the College's curriculum by connecting remote students, instructors, other institutions, guest speakers, and other persons or groups related to the College and its community. The majority of these videoconferencing connections are made among New River's four campuses and designated off-campus locations to create shared classroom experiences. The IVN system uses the freely available Zoom client application, so it is possible that users can literally connect from any location to an IVN Classroom (if permitted by the meeting host or instructor).

2. IVN Classroom Equipment and Phones

Each IVN Classroom has a (1) ceiling-mounted video projector, (2) instructor computer, (3) video cameras, (4) microphones, (5) possibly a phone, and (6) possibly one or more large TV displays. IVN Classrooms are scheduled based on information from course schedules to automate the beginning and end of each meeting/class and these automated connections are managed by the IT staff using Zoom.

Phones located in each room (or you can use a cellphone) provide quick access to the IVN support staff as well as to each of the other IVN Classrooms. The phone can also serve as an audio backup among sites in the event of any technical issues with the IVN audio (see list of rooms with phone numbers).

3. Support for IVN

Technical support for the IVN system is available during hours posted in our online Help Desk Schedule. The IVN equipment is designed so that users can typically be self-sufficient.

Our IVN support staff collaborates with others to develop and provide instructor training information and assistance. We provide equipment maintenance, scheduling, and troubleshooting for all New River IVN Classroom locations and assistance for the users who remotely connect to these locations.

Our general IT Help Desk (304-929-6725) is typically able to assist IVN Classroom users, but the information below is helpful for getting to members of our IVN support team more directly.

General Help Desk Support (304-929-6725)
Joshua D. Gill	Jimmy Major	A. Nate Akers
IVN Support (8AM-4PM) (304-793-3002)	IVN Support (10AM-6PM) (304-929-5466)	IVN Support (9AM-5PM) (304-929-3312)
Gary P. Davis
Help Desk Management and Information Security (304-883-2427)
David J. Ayersman
Information Technology Services (304-256-0281)

4. Scheduling and Recording

The Course Schedule page identifes courses with all five Instructional Modalities (WEB, ZOOM, TRAD, IVN, and HYFLX). To view just the IVN and Zoom courses that are scheduled in IVN Classrooms, we have links below that provide a graphical layout view of weekly IVN and Zoom courses.

• Fall 2025 (202601)

Classes scheduled in the IVN Classrooms are configured to automatically record to the Zoom Cloud web site (https://newriver.zoom.us). Meetings that are created by individuals with Zoom Basic accounts instead of Zoom PRO accounts can only be recorded to the local computer of the meeting creator. IVN Classrooms are automatically connected to scheduled class meetings (without anyone in the room pressing any buttons).

To schedule and record administrative meetings, please contact the IVN support staff or the Help Desk with scheduling requests (304-929-6725). Please try to provide at least 3 days advanced notice.

IVN services are provided on a first-come, first-served basis. Scheduling priority is given to those events that most directly support the mission and curriculum of the College. IVN Classrooms are available to employees and to student groups for meetings and co-curricular events.

5. Training and Information for IVN Instructors and Students

Teaching and learning in the IVN environment poses new challenges to instructors and students who are faced with (1) using the equipment while also (2) communicating effectively with students who are remote and on-site. The following links may be useful to instructors and students new to this environment:

1. Overview of New River CTC Distance Education and Instructional Methods
2. Videoconferencing Presentation Tips (for Instructors)
3. Videoconferencing Classroom Recommendations (for Students)
4. Using the Cisco Phones to Contact IVN Rooms (Students and Instructors)
5. Zoom Tutorials and Training (for Zoom Admins and All Zoom Users)
6. ITS 107: Teaching with Videoconferencing (IVN)

6. Fee Structure

Occasionally, when scheduling allows it, the IVN facilities are reserved for agencies outside New River. For these events an hourly fee is charged to cover the use of the equipment as well as required technician fees.