Teaching and Learning Remotely
In response to the coronavirus pandemic, New River has transitioned nearly all services to make them available for remote students and employees (please see Information and Recommendations). Also, please see the governor's daily coronavirus updates for the latest information on the pandemic.
Nearly all courses are now available in an online or distance learning format (using Blackboard and/or Zoom). One thing students can do to prepare for this, is to verify that you are able to login to the College's portal to access Blackboard and Zoom. The Zoom client can be installed on personal computers and mobile devices (download it and install it). You can also download the Blackboard Mobile App (it is free) for your mobile device from your phone's app store.
Microsoft Office 365
In January, 2021, we transitioned all email services from a self-hosted solution to Microsoft Office 365, which is available through the portal. This change increased email storage from 2GB to 50GB for each user.
Regroup — Text Messaging System
In January, 2020, we implemented a new messaging system (Regroup) to provide both emergency and non-emergency messaging services for the College. We've created accounts for all students and employees, but each person must update his or her Regroup user profile to include a cell number and a personal email address (see Regroup FAQ). With unlimited messaging, we hope to incorporate non-emergency messaging with a number of offices (financial aid, student success, admissions, etc.) to improve communication with students.
On January 24, 2020 we implemented a new portal solution (PortalGuard) and a new link to the portal (https://portal.newriver.edu). This new portal will provide increased security and will improve emergency text messaging services.
- To login to the PortalGuard portal, navigate to the Portal Login Page (https://portal.newriver.edu).
- Enter your username (looks like jones_ab or ajones) and click Continue.
- Enter your password and click Continue.
- You'll be prompted to create a One Time Password (OTP), so choose to have it sent to your cell phone or to your personal email and once you have it type it in and click Continue.
If you have any problems or need some assistance, please view our PortalGuard and Respondus FAQ and if you still have questions, please contact our Help Desk (304-929-6725 or firstname.lastname@example.org).
AppointmentPlus — Online Scheduling for Advisors
AppointmentPlus enables students to view schedules for services (course registration, advising, tutoring, IT help, financial aid, etc.) and book appointments (see Schedule an Appointment). Office hours for Advisors (and other user service areas) are shown in AppointmentPlus so that students may view the schedules and request appointments. Students must know the name of their Advisor to request an appointment with him or her. If you need any assistance with AppointmentPlus, please view the online tutorials or contact our Help Desk (304-929-6725). The plugin for Outlook is also available to synchronize employee calendars. To install and configure the plugin to synchronize your Outlook and AppointmentPlus calendars, follow these directions.
Powered by AppointmentPlus
An ongoing project for us is to keep the software updated on over 600 computers throughout all our locations. We rely on an application (Flexera) to help manage this task, but we need each employee to help. At the end of the workday, please logout of your computer but do NOT power it off. Your updates will be installed early each morning before you arrive at the office and you'll have fewer problems as a result. Remote work poses new challenges for this task (see Security Threats and Preventative Measures). Thanks for your assistance with this tremendous task.
New River CTC uses Windows 10 as our primary operating system and Office 2016 (or Office 365 for personal computers) as our productivity suite on all College-owned computers. Employees needing updates or assistance should contact our Help Desk with your request (304-929-6725 or email@example.com).