Instructors — Teaching Remotely
The coronavirus pandemic has resulted in a need to work and teach remotely and to make this transition quickly. To support that need, we have identified services available to you that can help through this challenging time (please see Information and Recommendations). We are updating this information frequently and it was last updated on October 20, 2020 (also see WV daily coronavirus updates).
Students — Learning Remotely
Instructors are working now to transition your course to an online or distant format (using Blackboard and/or Zoom), so we can finish the Spring term. You can prepare for this by making sure that you can login to the College's portal to access Blackboard and Zoom. If you don't yet have Zoom installed on your computer or mobile device, you can download it and install it. You can also download the Blackboard Mobile App (it is free) for your mobile device from your phone's app store. We will update this information as needed.
Regroup — Text Messaging System
On January 24, 2020, we implemented a new messaging system (Regroup) to provide both emergency and non-emergency messaging services for the College. We've created accounts for all students and employees, but each person must update his or her Regroup user profile to include a cell number and a personal email address (see Regroup FAQ). With unlimited messaging, we hope to incorporate non-emergency messaging with a number of offices (financial aid, student success, admissions, etc.) to improve communication with students.
On January 24, 2020 we implemented a new portal solution (PortalGuard) and a new link to the portal (https://portal.newriver.edu). This new portal will provide increased security and will improve emergency text messaging services.
- To login to the PortalGuard portal, navigate to the Portal Login Page (https://portal.newriver.edu).
- Enter your username (looks like jones_ab or ajones) and click Continue.
- Enter your password and click Continue.
- You'll be prompted to create a One Time Password (OTP), so choose to have it sent to your cell phone or to your personal email and once you have it type it in and click Continue.
If you have any problems or need some assistance, please view our PortalGuard and Respondus FAQ and if you still have questions, please contact our Help Desk (304-929-6725 or firstname.lastname@example.org).
AppointmentPlus — Online Scheduling for Advisors
AppointmentPlus enables students to view schedules for services (course registration, advising, tutoring, IT help, financial aid, etc.) and book appointments (see Schedule an Appointment). Office hours for Advisors (and other user service areas) are shown in AppointmentPlus so that students may view the schedules and request appointments. Students must know the name of their Advisor to request an appointment with him or her. If you need any assistance with AppointmentPlus, please view the online tutorials or contact our Help Desk (304-929-6725). The plugin for Outlook is also available to synchronize employee calendars. To install and configure the plugin to synchronize your Outlook and AppointmentPlus calendars, follow these directions.
Powered by AppointmentPlus
An ongoing project for us is to keep the software updated on over 600 computers throughout all our locations. We've purchased an application that makes this task easier (Flexera) but we need each employee to help. At the end of the workday, please logout of your computer but do NOT power it off. Your updates will be installed early each morning before you arrive at the office and you'll have fewer problems as a result. Thanks for your assistance with this tremendous task.
New River CTC uses Windows 10 as our primary operating system and Office 2016 as our productivity suite on all employee-issued computers, classroom, and lab computers. We are upgrading to Office 2019 in the summer of 2020 and employees needing these updates should contact our Help Desk with your upgrade request (304-929-6725 or email@example.com).