Free New River Mobile App is Available
The New River Mobile App is now available for both iOS and Android platforms. You can find the app using "mynewriver" as your search term or by using these direct links:
Android OS and Apple's iOS
Instant Messaging with Blackboard IM
New River uses Blackboard IM, as the official instant messaging application for the College. If you haven't yet activated your Blackboard IM account, please contact the Help Desk for assistance (304-929-6725). Your invitation appears as an email in your New River inbox. Users can also login to www.blackboardim.com to download a copy of the Blackboard IM client or to update your personal settings. We routinely install Blackboard IM on all college-owned computers, but you must download it to your personal computer if you want to use it on that computer.
An ongoing project for us is to keep the software updated on over 700 computers throughout all of our locations. We've purchased an application that makes this task possible (Flexera) but we need each employee to help. At the end of the workday on Wednesdays, please logout of your computer but do NOT power it off. We will install all of your updates early on Thursday morning before you arrive at the office and you'll have fewer problems as a result. Thanks for your assistance with this tremendous task.
New River CTC currently uses Windows 7 as our primary operating system on all employee-issued computers and Windows 10 is installed on all classroom and lab computers. Microsoft Office 2013 is installed on all College-owned computers. We offer support to employees wishing to upgrade to Microsoft Office 2016 and Windows 10 on their College-owned computers. Just contact our Help Desk with your upgrade request (304-929-6725 or firstname.lastname@example.org).
Alert Messaging System
Since July 2012, the New River Alert Messaging system has been a part of the College portal. Messages are sent by key administrators (video tutorial) and delivered via three separate channels to users. Even without taking any action, all users receive the messages on two of those channels (as pop-ups when you login to the portal and as emails in your New River inbox). To receive text messages on your cell phone, users must complete the following steps:
- Once logged into the portal, click the Menu option in the menubar and then select My Account.
- On the right side of the My Account information page, look under Identification and click SMS.
- Choose your cell phone service provider and type in your cell phone number (with no hyphens, dashes or spaces, e.g.; 3045741123).
We developed an FAQ for common questions regarding the system.