Free New River Mobile App is Available
The New River Mobile App is now available for both iOS and Android platforms. You can find the app using "mynewriver" as your search term or by using these direct links:
Android OS and Apple's iOS
Zoom (Replacing Blackboard IM)
New River has used Blackboard IM as the official instant messaging application of the College for some years now, but the application hasn't been updated and it lacks some key features. We will support Blackboard IM through December 2018, but we have already introduced Zoom as our new instant messaging application. We've installed the client on most college-owned computers, but you can download it to your computer for free (Zoom). If you need any assistance, please contact our Help Desk (304-929-6725).
An ongoing project for us is to keep the software updated on over 700 computers throughout all our locations. We've purchased an application that makes this task possible (Flexera) but we need each employee to help. At the end of the workday, please logout of your computer but do NOT power it off. Your updates will be installed early each morning before you arrive at the office and you'll have fewer problems as a result. Thanks for your assistance with this tremendous task.
New River CTC uses Windows 10 as our primary operating system on all employee-issued computers, classroom, and lab computers. During the summer months we will replace previous versions of Microsoft Office with Office 2016. Employees needing these updates should contact our Help Desk with your upgrade request (304-929-6725 or firstname.lastname@example.org).
Alert Messaging System
Since July 2012, the New River Alert Messaging system has been a part of the College portal. Messages are sent by key administrators (video tutorial) and delivered via three separate channels to users. Even without taking any action, all users receive the messages on two of those channels (as pop-ups when you login to the portal and as emails in your New River inbox). To receive text messages on your cell phone, users must complete the following steps:
- Once logged into the portal, click the Menu option in the menubar and then select My Account.
- On the right side of the My Account information page, look under Identification and click SMS.
- Choose your cell phone service provider and type in your cell phone number (with no hyphens, dashes or spaces, e.g.; 3045741123).
We developed an FAQ for common questions regarding the system.