New River Mobile App
The New River Mobile App is available for both iOS and Android platforms. You can find the free app using "mynewriver" as your search term or by using these direct links:
Android OS and Apple's iOS
Zoom (Videoconferencing and Instant Messaging)
New River has implemented Zoom to replace Blackboard IM as the official instant messaging and videoconferencing application for the College. Blackboard IM reached end-of-life on 12/31/2018 and it lacked some key features that Zoom now offers. The Zoom client is free for all New River students and employees and is installed on all college-owned computers, but you can download it to your computer for free (Download Zoom). If you need any assistance, please contact our Help Desk (304-929-6725).
An ongoing project for us is to keep the software updated on over 700 computers throughout all our locations. We've purchased an application that makes this task possible (Flexera) but we need each employee to help. At the end of the workday, please logout of your computer but do NOT power it off. Your updates will be installed early each morning before you arrive at the office and you'll have fewer problems as a result. Thanks for your assistance with this tremendous task.
New River CTC uses Windows 10 as our primary operating system and Office 2016 as our productivity suite on all employee-issued computers, classroom, and lab computers. Employees needing these updates should contact our Help Desk with your upgrade request (304-929-6725 or firstname.lastname@example.org).
Alert Messaging System
Since July 2012, the New River Alert Messaging system has been a part of the College portal. Messages are sent by key administrators (video tutorial) and delivered via three separate channels to users. Even without taking any action, all users receive the messages on two of those channels (as pop-ups when you login to the portal and as emails in your New River inbox). To receive text messages on your cell phone, users must complete the following steps:
- Once logged into the portal, click the Menu option in the menubar and then select My Account.
- On the right side of the My Account information page, look under Identification and click SMS.
- Choose your cell phone service provider and type in your cell phone number (with no hyphens, dashes or spaces, e.g.; 3045741123).
If you try to update your cell information in the portal and receive an error, please contact our Help Desk. We developed an FAQ for common questions regarding the system.