Support for New River's Office Phones
Most full-time (and many part-time) employees have an office phone assigned to them (more than 200 phones are currently deployed and in use throughout the College). These Cisco-brand phones utilize the New River network to transmit and receive calls over ethernet. Many of these desk phones also serve as an ethernet bridge to office computers, meaning that one network jack on the wall can provide connectivity to the phone, which in turn, shares that connection with the computer.
Assigned phone numbers are published in the online public directory, People Search.
Cisco "soft" phones are software-only and can be configured for employees working remotely. These phones enable employees to receive and make calls using their assigned office phone number while they work from outside the New River network. After installing the Cisco IP Communicator software on a computer (and connecting to the New River network using VPN), calls can be received or placed as long as the software is open and the VPN connection is connected.
Some phone features are used infrequently, so employees often ask for assistance. These two documents provide helpful information for our most commonly asked phone-related questions.
Cisco Phone System FAQ
The Auto Attendant (or Call Flow, the options callers receive when they call the main New River number - 304-929-5450)
For assistance with remembering your PIN (so you can update your Greeting) or for any phone-related needs, please contact the Help Desk (304-929-6725 or firstname.lastname@example.org or https://web.newriver.edu/helpdesk/index.html.