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Support for New River's Phone and Fax Services
In November, 2024, we began replacing our legacy Cisco phone system with a new Alpha Voice system that includes many new features and benefits. We finished this transition in January, 2025.
The New River web-based People Search directory remains a public directory that is useful for quickly finding any employee with their current phone number, campus, position title, and email address.
An accurate directory of employees (available only to employees assigned a New River phone number) is also available within the Alpha Voice (AV) phone system. It is searchable by name, extension, department, and campus.
The AV phone system provides a soft phone (called AV Webphone) for every user who is assigned a phone number. There is also a freely available AV Mobile app that can be downloaded to enable users to access place and receive business calls on their cell phone.
Although the AV phone system is easy to use, there may be some features or questions that users have. We have a knowledge base article that provides some of this helpful information (and links to more detailed information).
For assistance with remembering your PIN (so you can update your Greeting) or for any phone-related needs, please contact the Help Desk (304-929-6725 or itsupport@newriver.edu or https://web.newriver.edu/helpdesk/index.html).
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