Support for New River's Phone and Fax Services

In November, 2024, we began replacing our Cisco phone system (from 2010) with a new Alpha Voice system that has many exciting new features and benefits.

Our web-based People Search directory remains a public directory that is useful for quickly finding an employee with their phone number, campus, position title, and email address.

The new Alpha Voice (AV) phone system also includes an easy-to-use directory that is useful for quickly finding an employee with their phone number extension, department, campus, and email address.

The AV phone system provides a soft phone (called AV Webphone) for every user who is assigned a phone number. There is also a freely available AV Mobile app that can be downloaded to enable users to access place and receive business calls on their cell phone.

Although the AV phone system is easy to use, there may be some features or questions that users have. We have a knowledge base article that provides some of this helpful information (and links to more detailed information).

• Knowledge Base Article on Training Overview for Alpha Voice Services - https://help.newriver.edu/knowledgebase.php?article=100
• PDF Overview of Phone and Fax Implementation - https://web.newriver.edu/phones/Phone-System-User-Information.pdf
• Login Page for the Alpha Voice Portal - https://admin.alpha-voice.us/portal/

For assistance with remembering your PIN (so you can update your Greeting) or for any phone-related needs, please contact the Help Desk (304-929-6725 or itsupport@newriver.edu or https://web.newriver.edu/helpdesk/index.html.