Information Technology Services > Training and Workshops


Training and Workshops

Staff members from Information Technology Services provide both general support as well as one-on-one assistance and training on a variety of topics. To address topics of interest, we offer brief workshops for New River employees and we provide orientation information for all new students. Our workshops are non-credit and are not part of any New River courses nor are they available to the public. They are intended only to serve as professional development for employees and for informational purposes for students.

Often, we are asked "How do I..." questions for a variety of issues. We formalize those questions and responses in our easy-to-use Zendesk Knowledge Base to serve as a self-help resource for both students and employees (as well as our own technicians). We are working now to make some rather drastic improvements in that Knowledge Base and will soon be incorporating the information that is now available in our quicksteps and FAQ's.

NOTE: Workshops are highlighted using three different colors and if it isorange it has been updated very recently in response to the coronavirus pandemic, if it is yellow it has been updated within the past six months, and if it is highlighted in grey the content has not been updated within the past six months.

Workshop Name Audience Instructor(s) Topics Covered
ITS 075
Orientation Overview for First-Time Users Everyone Ayersman Overview of Services, Portal, Email, Blackboard, Alert System, DropGuard, Self-Service Banner, and Zoom
ITS 098
Overview of T3 and the CTE Instructors Ayersman T3 grant project overview, CTE Introduction and Discussion
ITS 099
Teaching in a One Computer Classroom Instructors Ayersman Operating the equipment, instructional possibilities, communicating with support staff
ITS 100
Introduction to Blackboard and Getting Online Quickly Instructors Ayersman Access Blackboard, Privileges, Blackboard Tools, Procedures, Quick Start Information, SafeAssign
ITS 101
Course Development and Instructional Design Instructors Ayersman Pedagogy, Using the Classroom Equipment
ITS 102
Concept Maps and Brainstorming Instructors Ayersman Idea generation, outlines, diagrams
ITS 103
Course Materials for Distance Education Instructors Ayersman Pedagogy, Using the Classroom Equipment
ITS 104
Teaching with Blackboard Instructors Ayersman Managing files, managing students, creating course content (content modules), assessments, and online communication
ITS 105
Quizzing and Assessment with Blackboard Instructors Ayersman Creating Quizzes, Respondus, Assessments, Criteria for evaluating student multimedia projects, oral presentations, and other assessment issues
ITS 106
Collaborative Communication Tools for Instruction Instructors Ayersman Email, Listserv, Exchange Groups, Course-Based Email, Attachments, Signatures, and new technologies
(Wiki, Blog, podcast, social networks, etc.)
ITS 107
Teaching Using Videoconferencing (IVN) IVN Instructors Davis / Ayersman Introduction to teaching using IVN systems at New River (how it works, what to expect, how to manage an IVN class, using Zoom, etc.)
ITS 108
DropGuard Information for Instructors Instructors/Support Staff Garris / Ayersman Introduction and overview to using DropGuard to track attendance, participation, and satisfactory progress
ITS 200
Content Management with Joomla (Intranet) Select Employees Ayersman / Garris Access Joomla, Privileges, Modify Existing Content, Create New Content
ITS 201
Accessing New River Resources via VPN Select Employees Ayersman / Garlow VPN client software, securely accessing New River resources
ITS 202
Communication Tools and Services for Employees Employees Ayersman Communication tools and services overview, Zoom, Scheduling and Appointments, Regroup, KnowBe4, and Linkedin Learning
ITS 203
Using Blackboard Enterprise Surveys for Course Evaluations Instructors Lacek / Ayersman Accessing Course Evaluations, Viewing Results
ITS 400
Help Desk Support Help Desk Staff Davis Email, Self-Service Banner, Blackboard, Spiceworks, the Portal, our Knowledge Base, Procedures, and Responsibilities for Customer Support



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Email: | Phone: 304-929-6725 | 280 University Drive, Beaver, WV 25813-8987 | Updated: June 3, 2020