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ITS 201: Using VPN to Access the New River Network


This page provides the information you need to download, configure, and use the Cisco AnyConnect VPN 4.x Client software.

When you are outside the New River network and you are connected to the Internet using a broadband connection the New River firewall prevents you from accessing some New River internal resources (e.g., Ellucian Banner). If you install the Cisco AnnyConnect VPN Client you will be able to access these resources by authenticating into the New River network with your email username and password. The VPN client isn't needed if you are already on campus because you are inside the firewall. It is intended for remote users who wish to securely connect (authenticated access) to New River internal resources.


You're at home (or outside the New River network) and connected to the Internet using a broadband Internet connection (cable modem, satellite, or ADSL) and you would like to access a computer or server that is inside the New River network but you can't. For example, maybe you'd like to use Internet Native Banner so you can get some work done while you're out of the office. Well, to access Internet Native Banner (and some other key New River resources) you must do so from inside the New River network. This is intended to provide more secure access to these resources. You can do this from any location simply by opening a VPN connection prior to accessing the secure New River resources you need.

Users must request this access (submit your request to so he can update your Active Directory configuration to allow VPN. Just send him an email and he'll grant you the access you need and he'll reply to you that he's done so.

How to Download and Install the Cisco AnyConnect VPN 4.x Client (PDF Directions) (updated July 19, 2022)

There are just a few steps to complete before you're ready to access the internal New River network and they are:

  1. Open a web browser and go to this site: (click to continue through any certificate warnings).
  2. Enter your username and password (same credentials you use to access New River email).
  3. Click Login.
  4. At this point the software will detect your operating system and install the appropriate client, if it is unable to detect your operating system after 30 seconds to 1 minute it should time out and give you a link to download an installer.  After the initial installation any time you connect after this it will detect that the application is already installed and launch the client and connect.
  5. This will place a blue icon in your system tray (bottom right of the screen) when you are done with your VPN session you can right click this icon and click disconnect.

NOTE: If you've never used a VPN client before, the IT staff can provide you with information regarding how it works and how you can best use it. Please contact the Help Desk to request this information. You must have a VPN connection to use the Cisco IP Communicator software (Softphone).



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Email: | Phone: 304-929-6725 | 280 University Drive, Beaver, WV 25813-8987 | Updated: August 5, 2022