Plans, Policies, Standards, Procedures, and Guidelines for Information Technology Services

Staff members from Information Technology Services administer a number of hosted solutions and services. To provide the highest quality services, we have developed procedures to guide how we administer these systems and how our users can expect to interact with them. Please direct any questions to (itsupport@newriver.edu).

If server or network maintenance is needed it is routinely conducted on Sundays between midnight and noon and as a result, services may occasionally be unavailable during this time. If additional downtime is required it is scheduled and announced on the New River home page and sometimes we provide email or instant message warnings, as the situation warrants.

A list of all New River Policies and Procedures
https://www.newriver.edu/human-resources/#Policies/Procedures

Board of Governor’s Policies (1-40)
https://www.newriver.edu/board-of-governors-policies/

Policy Directory (recently approved and most recent policies)
https://www.newriver.edu/policy-directory/

Operating Rules (1-24)
https://www.newriver.edu/operating-rules/

New River Policies (A.100 to E.700)
https://www.newriver.edu/new-river-policies/

New River Procedures (1-49)
https://www.newriver.edu/new-river-procedures/

These procedures are guided by the Information Technology Plan (PDF) which was created in support of the College's Facility Master Plan and Strategic Master Plan to serve as a guide for technology at New River. We rely upon the Higher Education Compliance Alliance for overarching legal requirements that pertain to higher education.