Information Technology Services Initiatives

(P = Planning, I = Implementing, X = Completed)

Information Technology Services Initiatives

2007

2008

2009

2010

2011

2012

2013

2014

Staffing

Update all Information Technology Services staff position descriptions and titles; Identify measurable criteria to be used as performance indicators; Conduct annual evaluations.
P
P
I
I
I
I
X
 
Define and fill vacant staff positions.
P
I
I
I
I
I
I
 
Modify student position descriptions and establish a User Support Help Desk comprised of students and managed by Information Technology Services staff.
P
I
I
X
X
X
X
 

Resources

Identify classroom technologies that are needed for one-computer classrooms and IVN classrooms; purchase equipment and oversee installations; maintain facilities and upgrade as necessary.
P
I
I
I
I
X
X
 
Maintain New River computer labs while continuing to rethink how they are used; explore virtual desktops and other management solutions; explore student laptop and iPad initiatives for implementation.
P
P
P
P
P
I
I
 
Develop a Media Center (Faculty Studio) to consolidate various peripherals (slide scanners, flatbed scanners, 3D scanners, Wacom tablets, still image and video cameras, disc duplicators, printers, plotters, etc.) and provide a publicly available resource with guidance for using these resources.
P
P
P
I
I
X
X
 
Identify needs and provide necessary server-based resources for New River (e.g., streaming media, web, file, Email, library, student services, calendar, etc.)
P
I
I
I
X
X
X
 
Implement SCT Banner modules that are appropriate for New River.
P
P
I
I
I
I
I
 

Training

Develop and provide technology-related information to students as part of the New Student Orientation for all students as collaborative initiative with library and student services.
P
I
I
I
I
I
I
 
Assess training needs for faculty and develop, implement, and continually revise a curriculum for faculty training for instructional technology.
P
P
P
I
I
I
I
 
Assess training needs of staff and work collaboratively with others to satisfy these needs.
P
P
P
I
I
I
I
 
Collaborate with others to annually host an annual Faculty Academy that focuses on pedagogy and technology for all disciplines to showcase faculty achievements and provide insight to one another’s accomplishments.
P
I
I
I
I
I
I
 
Identify criteria for Technology-Intensive courses and begin recognizing and promoting them (to be identified on student transcripts).
P
P
P
P
P
P
P
 

Procedures and Business Processes

Establish and maintain accountability of equipment and software using automated online solutions that result in reliable inventory information of all college-owned computers (that is available continuously to appropriate personnel) to be used to inform purchasing and allocation decisions.
P
I
I
I
I
I
I
 
Develop and promote communication mechanisms that (a) expedite requests for assistance, (b) maintain contact through task resolution, and (c) provide end-of-task information to client while segregating client interactions from actual work environment so that Information Technology Services staff productivity is maximized.
P
I
I
I
I
I
I
 
Establish and continually evaluate service-level agreements to provide common expectations and clarify service responsibilities.
P
I
I
I
I
I
I
 

Establish criteria for and implement a four-year replacement cycle for all College-owned computers.

P
I
I
I
I
I
I
 

Consulting

Work collaboratively with others to develop and maintain a New River web site and appropriate online services.
P
P
I
I
I
I
I
 

Security and Redundancy

Purchase, install, configure, and maintain wireless network security.
P
P
P
I
I
I
I
 
Identify resources needed, purchase them, and create redundant test environments for critical hosted services.
P
P
P
I
X
X
X
 
Create Disaster Recovery Plan to identify actions to be taken to secure data and resume operations.
P
P
P
P
P
P
I
 
Acquire and implement a server and network monitoring solution to promptly alert technicians in the event of failures.
P
P
P
P
P
I
I
 
Implement security for email so that emails are encrypted, automatic time-out for OWA is 30 minutes, OWA login page is created, and users can easily change their own strong passwords.
P
P
P
P
I
X
X
 
Routinize backups so that off-site copies of backups are constantly available and reliable.
P
P
P
P
I
I
I
 
Acquire, install, and configure bandwidth management solution to effectively monitor and allocate bandwidth.
P
P
P
P
P
P
P
 

NOTE: Some initiatives are ongoing and are represented by “I” extending through all future years.

 

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Email: info@newriver.edu | Phone: 304-929-6725 | 280 University Drive, Beaver, WV 25813-8987 | Updated:July 24, 2018