IT Initiatives and Progress

(P = Planning, I = Implementing, X = Completed)

Initiatives

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

2021

STAFFING

Update all Information Technology Services staff position descriptions and titles; Identify measurable criteria to be used as performance indicators; Conduct annual evaluations.
P
P
I
I
I
I
X
X
X
X
X
X
X
X
X
Define and fill vacant staff positions.
P
I
I
I
I
X
X
X
X
X
X
X
X
X
X
Modify student position descriptions and establish a User Support Help Desk comprised of students and managed by Information Technology Services staff.
P
I
I
X
X
X
X
X
X
X
X
X
X
X
X

RESOURCES

Identify classroom technologies that are needed for one-computer classrooms and IVN classrooms; purchase equipment and oversee installations; maintain facilities and upgrade as necessary.
P
I
I
I
I
X
X
X
X
X
X
X
X
X
X
Maintain New River computer labs while continuing to rethink how they are used; explore virtual desktops and other management solutions; explore student laptop and iPad initiatives for implementation.
P
P
P
P
P
I
I
I
I
I
I
I
I
I
I
Develop a Media Center (Faculty Studio) to consolidate various peripherals (slide scanners, flatbed scanners, 3D scanners, Wacom tablets, still image and video cameras, disc duplicators, printers, plotters, etc.) and provide a publicly available resource with guidance for using these resources.
P
P
P
I
I
X
X
X
X
X
X
-
-
-
-
Identify needs and provide necessary server-based resources for New River (e.g., streaming media, web, file, Email, library, student services, calendar, etc.)
P
I
X
X
X
X
X
-
-
-
-
-
-
-
-
Implement SCT Banner modules that are appropriate for New River.
P
P
I
I
I
I
I
I
I
I
I
I
I
I
I

TRAINING

Develop and provide technology-related information to students as part of the New Student Orientation for all students as collaborative initiative with library and student services.
P
I
I
I
I
I
I
I
I
I
I
I
I
I
I
Assess training needs for faculty and develop, implement, and continually revise a curriculum of faculty training by instructional technology staff.
P
P
P
I
I
I
I
I
I
I
I
I
I
I
I
Assess training needs of staff and work collaboratively with others to satisfy these needs.
P
P
P
I
I
I
I
I
I
I
I
I
I
I
I
Collaborate with others to annually host an annual Faculty Academy that focuses on pedagogy and technology for all disciplines to showcase faculty achievements and provide insight to one another’s accomplishments.
P
I
I
I
I
I
I
I
I
I
I
I
I
I
I
Identify criteria for Technology-Intensive courses and begin recognizing and promoting them (to be identified on student transcripts).
P
P
P
P
P
P
P
I
I
I
I
I
I
I
I

PROCEDURES AND BUSINESS PRACTICES

Establish and maintain accountability of equipment and software using automated online solutions that result in reliable inventory information of all college-owned computers (that is available continuously to appropriate personnel) to be used to inform purchasing and allocation decisions.
P
I
I
I
I
I
I
I
I
I
I
I
I
I
I
Develop and promote communication mechanisms that (a) expedite requests for assistance, (b) maintain contact through task resolution, and (c) provide end-of-task information to client while segregating client interactions from actual work environment so that Information Technology Services staff productivity is maximized.
P
I
I
I
I
I
I
I
I
I
I
I
I
I
I
Establish and continually evaluate service-level agreements to provide common expectations and clarify service responsibilities.
P
I
I
I
I
I
I
I
I
I
I
I
I
I
I
Establish criteria for and implement a 8-year replacement cycle for all College-owned computers.
P
I
I
I
I
I
I
I
I
I
I
I
I
I
I
Create data governance plan with accompanying plans, policies, procedures, standards, and guides.
P
I
I
I
I
I
I
I
I
I
I
I
I
I
X
Establish criteria for and implement a four-year replacement cycle for all College-owned computers.
P
I
I
I
I
I
I
I
I
I
I
I
I
I
I

CONSULTING

Work collaboratively with others to develop and maintain a New River web site and appropriate online services.
P
P
I
I
I
I
I
I
I
I
I
I
I
I
I
Engage functional areas to assist with retooling skillsets, automating processes, and implementing available technologies to increase efficiency, access, and improving communication.
P
P
I
I
I
I
I
I
I
I
I
I
I
I
I

SECURITY AND REDUNDANCY

Purchase, install, configure, and maintain wireless network security.
P
P
P
I
I
I
I
I
I
I
I
I
I
I
I
Identify resources needed, purchase them, and create redundant test environments for critical hosted services.
P
P
P
I
X
X
X
X
X
X
X
X
X
X
X
Create Disaster Recovery Plan to identify actions to be taken to secure data and resume operations.
P
P
P
P
P
P
I
I
I
I
I
I
I
I
I
Acquire and implement a server and network monitoring solution to promptly alert technicians in the event of failures.
P
P
P
P
P
I
I
I
I
I
I
I
I
I
I
Implement security for email so that emails are encrypted, automatic time-out for OWA is 30 minutes, OWA login page is created, and users can easily change their own strong passwords.
P
P
P
P
I
X
X
I
I
I
I
I
I
I
X
Routinize backups so that off-site copies of backups are constantly available and reliable.
P
P
P
P
I
I
I
I
I
I
I
I
I
I
X
Acquire, install, and configure bandwidth management solution to effectively monitor and allocate bandwidth.
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P

NOTE: Some initiatives were solid ideas but simply not yet implemented due to competing priorities, budget reductions, and other reasons. We've kept them on this list in hopes we will eventually get to complete them and they are represented by "P" in all years. And some initiatives will never end, so we've represented them with "I" extending through all future years. Often, an "X" indicates plans that have finally come to fruition. Discontinued projects are represented with hyphen characters (-).

 

 

New River Logo

 

Email: info@newriver.edu | Phone: 304-929-6725 | 280 University Drive, Beaver, WV 25813-8987 | Updated:August 22, 2021