|
Service Areas of IT Staff Members
Our IT Staff members provide services in a number of areas with many specializations for services among the staff. To identify who best to contact for a service or a request you may have, please review the information below:
Information Technology Services
(Who to Contact for Services Provided) |
| Service Area |
Questions Concerning |
Contact |
User Services
(Help Desk) |
computing issues (software installations, updates, security, user privileges and general support), converting files, scanning images, digitizing video and audio |
all IT staff |
| requests for assistance, scheduling events that require technical support, equipment reservations; computer and software purchases and licensing |
Gary Davis and Help Desk |
| Servers and Information Security |
project planning for new or exising services, role-based privileges, account creation, and security |
Dave Ayersman, Gary Davis, and Jason Garris |
| Networking and Phones |
wired and wireless infrastructure; connectivity, phones, faxes, credit card machines, printers |
Gary Davis and Josh Gill |
| Instructional Technology and Distance Education |
orientation training; online instructional materials; consulting, training, and assistance with the applying technology to instruction and learning
technology-enhanced classroom planning; remote learning, learning management systems (Brightspace D2L); use of FileMaker Pro; onboarding and offboarding of employees; establishment of policies, procedures, and task priorities; equipment budgeting, purchasing, deployment, and allocations; and, management of photos for People Search |
Dave Ayersman |
| Interactive Video Network |
Zoom (using, scheduling meetings, recordings, and classes), IVN, and managing technology-enhanced classrooms |
Gary Davis, Josh Gill, and Nate Akers |
| ID Cards |
the New River ID Card system (submitting ID card requests, printing ID Cards, and issuing ID cards to users on-site) |
Gary Davis and Help Desk |
| Ellucian Banner - Programming and Reporting |
effective data entry and searching standards and procedures, extracting data for reports, creating reports, Banner security and account creation, system integration, ID Card and Intranet (SharePoint) services |
Jason Garris |
|
