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Service Areas of Information Technology Services

The Information Technology Services staff provides services in a number of areas with many specializations for services among our staff. To identify who best to contact for a service or a request you may have, please review the information below:

Information Technology Services
Who to Contact for Services Provided
Service Area Questions Concerning Contact
User Services
(Help Desk)
assistance with desktop/laptop computing issues, software installations, deployment of computers, maintenance of computers, client security, user privileges and general support; converting files, scanning images, digitizing video and audio all IT staff
walk-in, phone, and email requests for assistance, first-level troubleshooting for all IT issues, deployment of Help Desk technicians, issue tracking, software and equipment inventory, scheduling of events that require technical support, scheduling of equipment reservations; duplication of media, purchasing for small equipment, software and services; administration of Spiceworks system Brian Hatcher (Help Desk)

Servers and Information Security

systems administration and configuration; project planning for systems; user access to server-based resources; account creation and modifications; printing; server administration Steve Garlow
Networking and Phones network topology; telecommunications and wired/wireless infrastructure; connectivity for all College locations; Internet service; project planning for networking; deployment and troubleshooting of phones, faxes, credit card machines and printers; administration of Cisco Call Manager and Cisco Unity Voicemail David Ayersman
Instructional Technology and Distance Education

orientation training; development of online instructional materials; consulting for instructional applications and curricular integration of technology; training and assistance in the use of technology-enhanced classrooms and audiovisual equipment

planning and design of technology-enhanced classrooms and audiovisual equipment; administration of Blackboard Learn, Blackboard IM, FileMaker Pro, Joomla, Lynda.com, Listservs, overall deployment of IT staff and resources; establishment of policies, procedures, and task priorities; equipment budgeting, purchasing, deployment, and allocations; and, management of photos for People Search

David Ayersman
Interactive Video Network

assist users in the Interactive Video Network and the technology-enhanced classrooms, record events, video technologies; scheduling and connecting IVN connections; administration of the classrooms, IPVCR and MCU components that comprise the IVN system; manage all classroom technologies ensuring that they work consistently as expected

Gary Davis and Brian Hatcher
ID Cards manage the New River ID Card system; print ID Cards after campus representatives upload the information and then distribute the cards Brian Hatcher
Ellucian Banner - Programming and Reporting assistance for functional area users (finance, financial aid, human resources, student services, administration) to extract data for reports from SCT Banner, Banner security and account creation, programming and data extractions (Blackboard, Banner, Microsoft Exchange, Blackboard IM) that require data uploads, imports, exports and/or integration; provide administration Leave Management system and the ID Card system Dara Fann and Jason Garris
Library Services access online or on-site library resources; schedule guest lecture for addressing information literacy and/or library searching strategies Bob Coston
Communications and Marketing assistance with sharing information, promoting the College, capturing photos and summaries of events for publication and publishing information both online and elsewhere Jenni Canterbury



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Email: info@newriver.edu | Phone: 304-929-6725 | 280 University Drive, Beaver, WV 25813-8987 | Updated:October 10, 2018