Information Technology Services > About Us > Services Provided

 

Service Areas of IT Staff Members

Our IT Staff members provide services in a number of areas with many specializations for services among the staff. To identify who best to contact for a service or a request you may have, please review the information below:

Information Technology Services
(Who to Contact for Services Provided)
Service Area Questions Concerning Contact
User Services
(Help Desk)
assistance with desktop/laptop computing issues, software installations, deployment of computers, maintenance of computers, client security, user privileges and general support; converting files, scanning images, digitizing video and audio all IT staff
walk-in, phone, and email requests for assistance, first-level troubleshooting for all IT issues, deployment of Help Desk technicians, issue tracking, software and equipment inventory, scheduling of events that require technical support, scheduling of equipment reservations; duplication of media, purchasing for small equipment, software and services; administration of Spiceworks system Gary Davis and Help Desk

Servers and Information Security

systems administration and configuration; project planning for systems; user access to server-based resources; account creation and modifications; printing; server administration TBD
Networking and Phones network topology; telecommunications and wired/wireless infrastructure; connectivity for all College locations; Internet service; project planning for networking; deployment and troubleshooting of phones, faxes, credit card machines and printers; administration of Cisco Call Manager and Cisco Unity Voicemail TBD and Ayersman
Instructional Technology and Distance Education

orientation training; development of online instructional materials; consulting for instructional applications and curricular integration of technology; training and assistance in the use of technology-enhanced classrooms and audiovisual equipment

planning and design of technology-enhanced classrooms and audiovisual equipment; administration of Blackboard Learn, FileMaker Pro, Joomla, Lynda.com, Listservs, overall deployment of IT staff and resources; onboarding and offboarding of employees; establishment of policies, procedures, and task priorities; equipment budgeting, purchasing, deployment, and allocations; and, management of photos for People Search

Ayersman
Interactive Video Network

assist users with Zoom, IVN, and technology-enhanced classrooms, with recording events, video technologies; scheduling and connecting IVN connections; administration of the classrooms, components that comprise the IVN system; manage all classroom technologies ensuring that they work consistently as expected

Gary Davis and Help Desk
ID Cards manage the New River ID Card system; print ID Cards after campus representatives upload the information and then distribute the cards Gary Davis and Jason Garris
Ellucian Banner - Programming and Reporting assistance for functional area users (finance, financial aid, human resources, student services, administration) to extract data for reports from SCT Banner, Banner security and account creation, programming and data extractions (Argos, Blackboard, Banner, DegreeWorks) that require data uploads, imports, exports and/or integration; provide administration Leave Management system, ID Card system, and Intranet Dara Fann and Jason Garris
Library Services access online or on-site library resources; schedule guest lecture for addressing information literacy and/or library searching strategies Bob Coston

 

 

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Email: info@newriver.edu | Phone: 304-929-6725 | 280 University Drive, Beaver, WV 25813-8987 | Updated: August 22, 2021