PortalGuard and Regroup - FAQ
On January 24, 2020 we "flipped the switch" to implement our new portal from PortalGuard. This new portal provides single sign-on to many of our enterprise services and also has links to other popular services we offer that may requre additional authentication.
We are continuing to improve the new portal and will add additional links to single sign-on services as soon as we get them ready (our new student orientation is next on our list). We are also working to add some helpful information for First-Time Users at the bottom of the portal login page.
The direct link to our new college portal is:
On January 31, 2020, we implemented a new emergency notification system from Regroup. This service is a true emergency notification system, meaning that messages sent from it will be delivered within moments to cell phones and email inboxes. All user accounts have been imported from our email system (our Active Directory) and users will need to each add their own personal email address and cell phone number.
How to Access and Update Regroup User Profiles
Although we have successfully integrated our Active Directory with Regroup, which means that you can now access Regroup using the same username and password that you use for the portal and email, Regroup doesn't yet have your cell number or personal email address and both of these are needed if you would like to receive emergency notifications.
Follow these steps to complete your profile in Regroup:
- Navigate to the PortalGuard portal (https://portal.newriver.edu) and login, then click the icon named Regroup Alert System (see example) .
- From your profile page in Regroup, click the link named "+Add another email address" and type in your personal email address (see example).
- On that same page, click the "+Add new Phone Number" link and enter your cell phone number.
- Click Save.
After following those steps, you should receive a confirmation message from "firstname.lastname@example.org". Click the link in that message to complete your profile update (see example message).
Frequently Asked Questions
Soon, we will expand this section to contain Frequently Asked Questions related to PortalGuard and Regroup.