Information Technology Policies

The Information Technology staff provides a number of hosted solutions for academic and administrative purposes. To provide the highest quality services we have developed a number of policies and procedures to guide how we administer these systems and how our users interact with them. Questions may be directed to (itsupport@newriver.edu). If server or network maintenance is needed it is conducted on Saturdays between 12:01AM and noon so services may occasionally be unavailable during this time. Scheduled downtime is announced on the New River home page. The development of these policies and procedures is guided by the Information Technology Advisory Group.

Item	Policy Area	Policy	External Authority or Example
1.	Web Site Templates	Manual
2.	Email (Exchange) - http://email.newriver.edu	Policy
3.	Equipment Loans and AV Setups	Policy
4.	IVN Event Recordings	(in progress)
5.	New River Web Site Templates and Styles	User Guide
6.	Room Scheduling	Policy
7.	Graphic Standards	Manual
8.	New Accounts (Email, ANGEL, etc.)	Policy
9.	Help Desk Troubletickets	(in progress)	http://helpdesk.newriver.edu
10.	Computer and Network Use	Policy
11.	Honor System	(in progress)	Example: (http://www.students.vcu.edu/judicialaffairs)
12.	Replacement Cycle for Computers (and New Computer Purchasing Recommendations)	Guide
13.	Web	Policy	WV Office of Technology
14.	ANGEL - http://angel.newriver.edu	Policy	U.S. Department of Education http://www.ed.gov/policy/highered/leg/hea08/index.html
15.	Wireless Communications (Corporate Cell Phones)	Policy	http://www.state.wv.us/ot/PDF/Document_center/WirelessPol0107.pdf