This policy is currently being developed and is in draft form at this time.

Your New River email account is the primary method of electronic communication used at New River. There is a general expectation that you check your New River email account at least every few days so as to not miss out on any important college-related information. Email accounts are created for everyone currently affiliated with New River and the searchable online directory contains all these email addresses and other contact information.

For faculty/staff these accounts are active until the last day of employment with the College. For students, these accounts may continue to be used even after graduation, as alumni.

The following information provides guidelines for accessing and using email.

New River Email Guidelines

The primary method of accessing a student email account is to use the web-based interface commonly referred to as "OWA" (Microsoft Office Outlook Web Access). The URL for this site will be: http://email.newriver.edu

The primary email protocol used at New River for faculty and staff client-side email applications (e.g., Outlook, Entourage) is EXCHANGE (not POP3 and not IMAP). POP3 is available but is intended for folks who have multiple New River email accounts. The server-side options (defaults) for email accounts include the following configuration:

1. Email quota is 1GB for students and alumni (2GB for faculty and staff).
2. Users may reset their own passwords online using Outlook Web Access (see directions).
3. The default limit for number of recipients is 500 (this means most folks can't send an email to the allstudents@newriver.edu group which has over 500 members).
4. The default attachment size is limited to 10MB for students and alumni and 25MB for faculty and staff.
5. All passwords expire after six months (you will be notified in advance to reset your password).
6. New passwords must be strong passwords (learn more about strong passwords).
7. It is possible to forward your New River email to another one of your accounts (see directions).

Client-side default configurations include the following settings:

1. Draft messages are stored on the server.
2. Sent messages are stored on the server.
3. Junk messages are stored on the server.
4. Deleted messages are moved to the Trash mailbox.
5. Deleted messages are stored on the server and permanently erased when one week old.
6. Copies of messages and their attachments are kept offline for viewing.

Departing faculty and staff receive the following email support:

1. Email accounts are deactivated on the day of departure.
2. As a courtesy, your emails will be forwarded to a new address (you must provide this to IT) for at least 60 days.
3. Accounts are deleted 60 days after your departure and forwarding is discontinued.

New Accounts

1. Are created when student registration data is entered into Banner.
2. Are created for faculty/staff when the personnel information is entered into Banner by Human Resources.