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Services Provided
The IT staff directly supports the mission of New River by providing technology-based solutions and support that enhance the teaching/learning process; thus enabling the College to provide a student-centered and technology-rich educational experience for all students.
We work to fulfill this mission through the Service Areas listed in the table below.
Information Technology
Who to Contact for Services Provided |
| Service Area |
Questions Concerning |
Contact |
User Services
(Help Desk) |
assistance with desktop/laptop computing issues, software installations, deployment of computers, maintenance of computers, client security, user privileges |
all IT staff |
| walk-in, phone, and email requests for assistance, first-level troubleshooting, deployment of technicians and student apprentices, issue tracking, software inventory, scheduling of events that require technical assistance, scheduling of equipment reservations; converting files, scanning images, digitizing video and audio; duplication of media, printer support, assistance with telephones |
Eric Tucker |
| training and assistance in the use of technology-enhanced classrooms and audiovisual equipment; troubleshooting support for audiovisual equipment; planning and design of technology-enhanced classrooms |
Robert Davis,
Steve Butler,
and Adam Argabright |
| Server Administration and Information Security |
systems administration and configuration; project planning for systems; user access to server-based resources; account creation and modifications; printing; server administration |
TBD |
| Networking and Telecommunications |
network topology, infrastructure, and network connectivity; project planning for networking; telecommunications infrastructure; phones, fax, College-owned cell phones |
Robert Davis |
| Instructional Technologies and Training |
overall deployment of IT staff and resources; establishment of policies, procedures, and priorities; equipment budgeting, purchasing, deployment, and allocations; orientation training; development of online instructional materials; consulting for instructional applications and curricular integration of technology; training and assistance in the use of technology-enhanced classrooms and audiovisual equipment; troubleshooting support for audiovisual equipment; planning and design of technology-enhanced classrooms; scheduling the use of IVN classrooms |
David Ayersman and TBD |
| Classroom Technologies |
assist users in the Interactive Video Network and the technology-enhanced classrooms, record events, video technologies |
Steve Butler |
| ID Card |
official New River photographer for ID Cards for the Beckley Campus; administrator of the ID Card system for the College |
Jason Garris |
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