Update all IT staff position descriptions and titles; Identify measurable criteria to be used as performance indicators; Conduct annual evaluations.

U

C

C

C

C

Define and fill vacant staff positions.

U

Modify student position descriptions and establish a User Support Help Desk comprised of students and managed by IT staff.

U

C

C

C

C

Identify classrooms to be enhanced as technology-equipped classrooms (one-computer classrooms); update Business Plan; submit Budget Request; purchase equipment and oversee installations; maintain facilities and upgrade as necessary.

U

C

C

C

C

Renew the Interactive Video Network facilities used for videoconferencing with remote sites; update Business Plan; submit Budget Request; purchase equipment and oversee installation; maintain facility and upgrade as necessary.

U

U

C

C

C

Maintain New River computer labs while continuing to rethink how they are used; explore student laptop initiatives for implementation.

U

U

U

U

U

Identify needs and provide necessary server-based resources for New River (e.g., streaming media, web, file, Email, library, student services, calendar, etc.)

U

U

U

Develop and provide technology-related information to students as part of the New Student Orientation for all students as collaborative initiative with library and student services.

X

C

C

C

Assess training needs for faculty and develop, implement, and continually revise a curriculum for faculty training for instructional technology.

U

U

Assess training needs of staff and work collaboratively with other ITAG members to satisfy these needs.

U

U

Collaborate with ITAG members to annually host an annual Faculty Academy that focuses on pedagogy and technology for all disciplines to showcase faculty achievements and provide insight to one another’s accomplishments.

U

U

Identify criteria for Technology-Intensive courses and begin recognizing and promoting them (to be identified on student transcripts).

U

U

Establish and maintain accountability of equipment and software using automated online solutions that result in reliable inventory information of all college-owned computers (that is available continuously to appropriate personnel) to be used to inform purchasing and allocation decisions.

X

C

C

C

C

Develop and promote communication mechanisms that (a) expedite requests for assistance, (b) maintain contact through task resolution, and (c) provide end-of-task information to client while segregating client interactions from actual work environment so that IT staff productivity is maximized.

X

C

C

C

C

Establish and continually evaluate MOU with BSC to provide common expectations and clarify service responsibilities.

X

C

C

C

C

Establish criteria for and implement a three-year replacement cycle for all College-owned computers.

X

C

C

C

C

Work collaboratively with BSC, New River staff (particularly Library and Student Services), faculty, and students to develop and maintain a New River web site.

U

U

X

C

C