Help Desk

Usually located in the Wilburn building (Room 104b) on the Beckley campus, the Help Desk can be reached via phone (304-929-6725), email (general questions = info@newriver.edu and technical questions = itsupport@newriver.edu), or by walking in if you are in the Beckley area. The Help Desk also operates from the Higher Education Center in Beaver, WV on Tuesday and Thursday of each week. Questions relating to technical issues or online course questions can be addressed.

Requesting Help Desk Support

While the Help Desk staff tries to provide immediate service, you should be reasonable and expect that with a small staff we will sometimes need to prioritize the many requests that we receive causing a 1-3 day response time, or even longer for issues that are not urgent. We are working to provide extended technical support for evening classes and our Helpdesk Schedule provides information about who is on duty throughout the week. The online Help Desk Trouble Ticket System enables us to document your requests and communicate more easily with you throughout resolution.