NOTE: The schedule for the Help Desk reflects a combined effort of staff and students from multiple campuses. It is possible that when you contact us we may be at any of our campuses and not just at our Beckley campus, so if you need on-site support please be sure to let us know where you are located. We also provide IT support for the Higher Education Center in Beaver, WV. And regardless of where we are located, the 304-929-6725 phone number will reach us.

The New River IT staff also provides direct support to the Public Higher Education Center in Beaver, West Virginia. We have a full-time position scheduled to be at the HEC for IT support Monday through Friday from 9AM to 5PM but that position is currently vacant. We also have Regular Student Employees scheduled to provide IT support at the HEC during the times listed below: