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Service Areas of Technology Services
The IT staff directly supports the mission of New River by providing technology-based solutions and support that enhance the teaching/learning process; thus enabling the College to provide a student-centered and technology-rich educational experience for all students.
We work to fulfill this mission through the Service Areas listed in the table below:
Information Technology
Who to Contact for Services Provided |
| Service Area |
Questions Concerning |
Contact |
User Services
(Help Desk) |
assistance with desktop/laptop computing issues, software installations, deployment of computers, maintenance of computers, client security, user privileges and general support; converting files, scanning images, digitizing video and audio |
all IT staff |
| walk-in, phone, and email requests for assistance, first-level troubleshooting for all IT issues, deployment of Help Desk technicians, issue tracking, software and equipment inventory, scheduling of events that require technical support, scheduling of equipment reservations; duplication of media, purchasing for small equipment, software and services; administration of Cisco Call Manager, Cisco Unity and IssuTrak systems |
Eric Tucker |
| Servers and Information Security |
systems administration and configuration; project planning for systems; user access to server-based resources; account creation and modifications; printing; server administration |
Steve Garlow |
| Networking and Phones |
network topology; telecommunications and wired/wireless infrastructure; off campus locations connectivity; Internet service; project planning for networking; deployment and troubleshooting of phones, faxes and printers |
Robert Davis |
| Instructional Technology |
overall deployment of IT staff and resources; establishment of policies, procedures, and task priorities; equipment budgeting, purchasing, deployment, and allocations; orientation training; development of online instructional materials; consulting for instructional applications and curricular integration of technology; training and assistance in the use of technology-enhanced classrooms and audiovisual equipment; planning and design of technology-enhanced classrooms and audiovisual equipment; administration of ANGEL, Wimba, Smarter Measures systems |
Ralph Payne and David Ayersman |
| Interactive Video Network |
assist users in the Interactive Video Network and the technology-enhanced classrooms, record events, video technologies; scheduling and connecting IVN connections; administration of the classrooms, IPVCR and MCU components that comprise the IVN system |
Steve Butler |
| ID Card and Leave Management |
official New River photographer for ID Cards for the Beckley Campus; administrator of the ID Card system for the College; database administration for the Leave Management system and ID Card system |
Jason Garris |
| SCT Banner; Programming and Reporting |
assistance for functional area users (finance, financial aid, human resources, student services, administration) to extract data for reports from SCT Banner, Banner security and account creation, programming for various systems (ANGEL, Banner, Microsoft Exchange, Pronto) that require data uploads, imports, exports and/or integration |
Dara Fann |
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