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Services Provided
The IT staff directly supports the mission of New River by providing technology-based solutions and support that enhance the teaching/learning process; thus enabling the College to provide a student-centered and technology-rich educational experience for all students.
We work to fulfill this mission through the Service Areas listed in the table below:
Information Technology
Who to Contact for Services Provided |
| Service Area |
Questions Concerning |
Contact |
User Services
(Help Desk) |
assistance with desktop/laptop computing issues, software installations, deployment of computers, maintenance of computers, client security, user privileges and general support |
all IT staff |
| walk-in, phone, and email requests for assistance, first-level troubleshooting, deployment of technicians and student apprentices, issue tracking, software inventory, scheduling of events that require technical assistance, scheduling of equipment reservations; converting files, scanning images, digitizing video and audio; duplication of media, printer support, assistance with telephones; troubleshooting support for audiovisual equipment; small equipment purchases |
Eric Tucker |
| Servers and Information Security |
systems administration and configuration; project planning for systems; user access to server-based resources; account creation and modifications; printing; server administration |
Steve Garlow |
| Networking and Phones |
network topology, infrastructure, and network connectivity; project planning for networking; telecommunications infrastructure; phones, fax, College-owned cell phones |
tbd |
| Instructional Technology |
overall deployment of IT staff and resources; establishment of policies, procedures, and priorities; equipment budgeting, purchasing, deployment, and allocations; orientation training; development of online instructional materials; consulting for instructional applications and curricular integration of technology; training and assistance in the use of technology-enhanced classrooms and audiovisual equipment; planning and design of technology-enhanced classrooms, training and assistance in the use of technology-enhanced classrooms and audiovisual equipment; planning and design of technology-enhanced classrooms; training for instructors |
David Ayersman and Ralph Payne |
| Interactive Video Network |
assist users in the Interactive Video Network and the technology-enhanced classrooms, record events, video technologies; scheduling the use of IVN classrooms |
Steve Butler and Jason Garris |
| ID Card and Leave Management |
official New River photographer for ID Cards for the Beckley Campus; administrator of the ID Card system for the College; database administration for the Leave Management system and ID Card system |
Jason Garris |
| Programming and Reporting |
assistance for functional area users (finance, student services, administration) to extract data for reports from SCT Banner, Banner security and account creation, databases |
Nikki Swiger |
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