Technology Services > About Us > Ongoing Objectives: Technology Services

 

Ongoing Objectives: Technology Services

We fulfill our mission through goals and objectives that ultimately result in specific objectives that must be measurable. And although we've lised our primary objectives in our mission and goals document (see this document), this page contains additional objectives that we continue to work on until completed.

This page provides a chronological record of the progress being made by the Technology Services staff toward completion of our objectives with measurable performance indicators provided.

(P = Planning, I = Implementing, X = Completed)

Area More Objectives Measurable Performance Indicator 2007 2008 2009 2010 2011 2012 2013 2014
Procedures

Develop procedures, sound business practices, and working policies for:

(a) collaborative course development projects
(b) administration and use of ANGEL, Wimba and other services
(c) procurement and deployment of equipment
(d) systematic and progressive training that is offered to faculty

(b) trouble tickets pertaining to various services will be categorized, tallied and percentage of successful problem resolutions will be computed

(c) monthly and annual inventory efforts will identify equipment in need of replacement and 4-year replacement cycle criteria will be used for computers

(d) curriculum of training for faculty will be developed based on faculty feedback

P
I
I
I
I
I
I
 
Resources Automate course and account creation for CMS and standardize authentication (single sign-on) with other campus systems.

(a) integrate various systems and services with primary data source (Banner) and use Active Directory for authentication to establish single sign-on

(b) continually simplify data integration and increased accuracy

P
I
I
X
X
X
X
 
Minimize redundancy and expense of learning management system licensing for New River while consolidating resources. Establish one LMS licensing and hosting solution for New River
P
I
X
X
X
X
X
 
Provide facilities for technology based instruction throughout all campus locations.

Track usage of the technology-enhanced classrooms

Count troubletickets pertaining to technology-enhanced classrooms and compute percentage of successful problem resolutions

P
I
I
I
I
I
I
 
Identify classroom technology improvement projects and oversee the completion of these projects to create and maintain technologically current facilities. Receive project proposals from faculty and administration and develop prioritized annual plan for allocating Upgrade and Replacement funds
P
P
P
P
P
P
P
 
Curriculum Integration of Technology Increase faculty participation in an annual showcase event that blends faculty accomplishments with instructional technologies and workshop-based training for faculty

Number of participating faculty and number of sessions will be computed

Feedback pertaining to event will be collected and analyzed

P
I
I
I
I
I
I
 
Identify the professional development needs of the faculty insofar as instructional technology training is concerned and provide a curriculum of workshops to meet these needs. Training Topics Survey will be used prior to each semester to gauge faculty interest in particular technologies and preferred scheduling
P
I
I
I
I
I
I
 
Identify the types of technologies currently being used for teaching and learning and target areas needing development. Technology Use Survey will be used to determine technologies that students are using as part of coursework after each semester
P
P
P
P
P
P
P
 
Solicit and receive course development project proposals from faculty to develop online instructional content. Number of proposals received, projects completed, and active projects will be measured
P
P
P
P
P
P
P
 
Personnel Establish position descriptions for staff and student employees that provide measurable performance objectives, planned professional development, and clear expectations for performance levels. Reward, compensate, and retain staff that meet or exceed these expectations.

Personal Development Plans in place for all staff

Student employee performance expectations and position descriptions in place

Student employees assigned to full-time staff for direct supervision

P
I
I
I
I
I
I
 
Locate and secure funding for additional positions as needed. Pursue grant opportunities and college-level collaborative agreements
I
I
I
I
I
I
I
 
Communication Improve communications with the faculty through (a) scheduled workshops, (b) an annual Faculty Academy, (c) faculty representation on the Distance Education Advisory Committee with term limits, (d) ongoing working meetings, correspondence and interaction with Deans, Division Chairs and members of the faculty.

Invite Deans from each campus to appoint representatives

Conduct monthly meetings with the advisory committees and post minutes on public site

P
I
I
I
I
I
I
 
Improve communications among the Technology Services staff by conducting weekly staff meetings, assigning specific responsibilities, collaborating on projects, and through ongoing cross-training and professional development

Document the professional development as it is completed

Schedule weekly meetings and maintain notes

I
I
I
I
I
I
I
 
Create and then maintain a College Help Desk to unite the Technology Services staff and to centralize communication and improve efficiency while also providing an historical record of issues and resolutions to create interactive self-help Knowledgebase providing 24/7/365 assistance Create and then maintain a self-help knowledgebase to convey timely information
I
I
I
I
I
I
I
 

 

 

 

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Email: info@newriver.edu | Phone: 304-929-6725 | 167 Dye Drive, Beckley, WV 25801-2637 | Updated:September 26, 2014