Alert Messaging System
The New River Alert Messaging system is a part of the College portal. Messages are sent by key administrators (video tutorial) and delivered via three separate channels to users. Even without taking any action, all users receive the messages on two of those channels (as pop-ups when you login to the portal and as emails in your New River inbox). To receive text messages on your cell phone, users must complete a brief online form (video tutorial).
Instant Messaging with Blackboard IM
New River uses Blackboard IM, as the official instant messaging application for the College. If you haven't yet activated your Blackboard IM account, please contact the Help Desk for assistance (304-929-6725). Your invitation appears as an email in your New River inbox but it may have gone to your Junk folder. Users can also login to www.blackboardim.com to download a copy of the Blackboard IM client or to update your settings. We routinely install Blackboard IM on all college-owned computers, but you must download it to your personal computer if you want to use it there.
An ongoing project for technology services is to keep the software updated on over 650 computers throughout our five campus locations. We've purchased an application that makes this task possible (Secunia) but we need each employee to help. At the end of the workday on Wednesdays, please logout of your computer but do NOT power it off. We'll be able to update all of your applications when you're out of the office and you'll have fewer problems as a result. Thanks for your assistance with this tremendous task. We have recently upgraded all New River computers to Office 2013.
Major Projects (Recently Completed and Upcoming New Services)
In just the past few years New River has (1) created an entirely new data, voice and video network (it went live on August 28, 2009), (2) a new VoIP Cisco phone system was completed on January 29, 2010, and (3) a new virtualized data center was created in June 2011. We implemented a new portal solution (my.newriver.edu) on August 2, 2011 and a new web site redesign project was completed for www.newriver.edu on August 15, 2011. We created 18 IVN classrooms (see diagram) and we have built an IVN support page to centralize IVN support. On September 20, 2013 we cutover 12 of our Internet circuits from multiple vendors to a single vendor to reduce costs and simplify support. We are now establishing an off-site location for disaster recovery and business continuity of online services. In August 2013 we implemented Smart Alerts (notifications sent from Banner to the portal to keep students informed of their personal account changes). A New River mobile application for smart phones is coming soon. Blackboard Learn 9 will replace ANGEL as our learning management system for the Spring 2014 term (January 13, 2014).