Planned Network Outage for Raleigh County Campus
On Friday, January 9, 2014 we will power down equipment at our Beckley Campus location and move it to the new Raleigh County Campus site in Beaver, WV. On Monday, January 12, 2014 we plan to have our New River network operating normally at the new RCC location.
We have been preparing for this move for some months now and have successfully completed the migration of all hosted New River services from the Beckley Campus data center to an off-site data center in Charleston, WV. As a result, when we power down our Beckley equipment, all of our hosted services will remain available (email, portal, Blackboard, and all the others).
Instant Messaging with Blackboard IM
New River uses Blackboard IM, as the official instant messaging application for the College. If you haven't yet activated your Blackboard IM account, please contact the Help Desk for assistance (304-929-6725). Your invitation appears as an email in your New River inbox but it may have gone to your Junk folder. Users can also login to www.blackboardim.com to download a copy of the Blackboard IM client or to update your settings. We routinely install Blackboard IM on all college-owned computers, but you must download it to your personal computer if you want to use it there.
An ongoing project for us is to keep the software updated on over 700 computers throughout our five campus locations. We've purchased an application that makes this task possible (Secunia) but we need each employee to help. At the end of the workday on Wednesdays, please logout of your computer but do NOT power it off. We will install all of your updates on Thursday morning before you arrive in the office and you'll have fewer problems as a result. Thanks for your assistance with this tremendous task.
New River uses Windows 7 as our primary operating system and Microsoft Office 2013 is installed on all College-owned computers. Our lab computers have a dual boot option so that students can boot into Windows 8 as needed.
Alert Messaging System
The New River Alert Messaging system is a part of the College portal. Messages are sent by key administrators (video tutorial) and delivered via three separate channels to users. Even without taking any action, all users receive the messages on two of those channels (as pop-ups when you login to the portal and as emails in your New River inbox). To receive text messages on your cell phone, users must complete a brief online form (video tutorial). We completed a scheduled test of our Emergency Alert System on November 18, 2014 and we have developed an FAQ for common questions regarding the system.